REFUND POLICY

1. INTRODUCTION

At GOLAGO DOLADO, we are committed to delivering high-quality professional web design, digital interface development, UI/UX design, prototyping, and technical support services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

By engaging our services, you acknowledge and agree to the terms of this Refund Policy. We encourage you to read this policy carefully before starting any project with us.

2. GENERAL REFUND POLICY

Due to the custom nature of our services and the significant time, expertise, and resources invested in each project, our refund policy is structured to be fair to both parties while protecting the value of our work.

2.1 Non-Refundable Items

• Initial deposits and retainer fees once work has commenced
• Completed work, deliverables, or milestones that have been approved
• Time spent on consultations, meetings, and project planning
• Research, strategy development, and discovery phases
• Custom designs, prototypes, or code that have been delivered
• Third-party expenses (licenses, stock images, fonts, plugins, hosting)
• Rush fees or expedited service charges

2.2 Refundable Scenarios

• We fail to deliver services as outlined in the signed contract
• We are unable to commence work within 30 days of the agreed start date (without valid reason)
• Duplicate payments or billing errors on our part
• Services are cancelled before any work has begun

3. PROJECT-SPECIFIC REFUND TERMS

3.1 Deposit Refunds

• Before Work Begins: If you cancel before we start any work, your deposit may be refunded minus a 15% administrative fee
• After Work Begins: Once we commence work on your project, all deposits become non-refundable
• Work Commencement: Work is considered to have begun when we start research, planning, design, development, or any project-related activities

3.2 Milestone-Based Projects

For projects structured with multiple milestones:

• Payment for completed and approved milestones is non-refundable
• If you cancel mid-project, you are responsible for payment of all completed work
• Partial refunds may be issued for milestones not yet started (at our discretion)
• Work-in-progress milestones will be billed on a prorated basis

3.3 Fixed-Price Projects

For fixed-price projects:

• Refunds are calculated based on the percentage of work completed
• You will be charged for all work completed to the date of cancellation
• Any remaining balance after deducting completed work may be refunded
• Minimum charges apply based on project phase (discovery, design, development)

4. REFUND REQUEST PROCESS

4.1 How to Request a Refund

To request a refund, you must:

1. Submit a written refund request to support@golagodolado.com
2. Include your project details, contract number, and reason for the refund request
3. Provide any supporting documentation or evidence
4. Allow up to 10 business days for us to review your request

4.2 Refund Evaluation

We will evaluate your refund request based on:

• The terms of your signed contract or proposal
• The amount of work completed
• The reason for the refund request
• Whether deliverables have been provided and approved
• Any breach of contract by either party

4.3 Refund Decision Timeline

• Initial review: within 5 business days
• Final decision: within 10 business days
• You will be notified in writing of our decision
• If approved, refunds are processed within 14 business days

5. REFUND METHODS AND PROCESSING

5.1 Refund Methods

Refunds will be issued using the same payment method used for the original transaction:

• Credit/debit card refunds: 5-10 business days
• Bank transfer refunds: 7-14 business days
• PayPal refunds: 3-5 business days
• Other payment methods: as applicable

5.2 Processing Fees

• Payment processing fees (typically 3-5%) are non-refundable
• Bank transfer fees and international transaction fees are non-refundable
• Refund amounts will be reduced by any fees incurred

5.3 Currency Fluctuations

• Refunds are processed in the original transaction currency
• We are not responsible for currency exchange rate fluctuations
• Any losses due to exchange rate changes are the client's responsibility

6. CANCELLATION POLICY

6.1 Client-Initiated Cancellation

If you wish to cancel your project:

• Provide written notice via email to support@golagodolado.com
• Cancellation is effective upon our written acknowledgment
• You are responsible for payment of all work completed to date
• Deposits and payments for completed work are non-refundable

6.2 Company-Initiated Cancellation

We reserve the right to cancel a project if:

• Payment is not received according to the agreed schedule
• You fail to provide necessary materials or feedback for 30+ consecutive days
• You breach the Terms of Service
• Continuing the project is not feasible or ethical

In such cases:

• We will provide written notice of cancellation
• You will be invoiced for all work completed
• No refunds will be issued for work already performed

7. REVISION AND SCOPE CHANGE POLICY

7.1 Included Revisions

• Each project includes a specified number of revision rounds
• Revisions within the agreed scope are included in the project price
• Revisions must be requested within the timeframe specified in your contract

7.2 Additional Revisions

• Revisions beyond the agreed number will incur additional charges
• Major scope changes require a new proposal and additional payment
• Additional revision fees are non-refundable once work begins

7.3 Unlimited Revision Requests

• Excessive or unreasonable revision requests may result in project termination
• We reserve the right to charge for revisions that significantly deviate from approved concepts
• Refunds will not be issued for projects terminated due to excessive revisions

8. QUALITY GUARANTEE

8.1 Our Commitment

We guarantee that:

• All work will be performed with professional skill and care
• Deliverables will meet industry standards
• Final work will substantially conform to approved specifications
• We will address legitimate quality issues during the warranty period

8.2 Warranty Period

• We provide a 30-day warranty period after project completion
• During this period, we will fix bugs and errors at no additional cost
• Warranty covers only issues present in the original deliverables
• Warranty does not cover new features, enhancements, or scope changes

8.3 Quality Disputes

If you believe deliverables do not meet agreed specifications:

• Notify us in writing within 7 days of delivery
• Provide specific details of quality concerns
• We will review and address legitimate issues
• Refunds are not automatic and will be evaluated case-by-case

9. THIRD-PARTY SERVICES AND EXPENSES

9.1 Non-Refundable Third-Party Costs

The following third-party expenses are non-refundable:

• Premium fonts and typography licenses
• Stock photography and imagery
• Premium plugins and software licenses
• Domain registration and hosting fees
• SSL certificates and security services
• Third-party API or service fees

9.2 Client-Purchased Services

• We are not responsible for refunds of services you purchase directly
• Contact the respective service provider for their refund policies
• We can provide documentation to support your refund requests

10. SPECIAL CIRCUMSTANCES

10.1 Force Majeure

In cases of force majeure (natural disasters, war, pandemic, etc.):

• Projects may be delayed without penalty
• Refunds will be evaluated on a case-by-case basis
• We will work with you to find a reasonable solution

10.2 Dissatisfaction with Design Direction

• Subjective dissatisfaction with approved designs is not grounds for refund
• We encourage active participation in the design process
• Provide feedback during revision rounds to ensure satisfaction
• Final approval indicates acceptance of the work

10.3 Change of Mind

• Changing your mind about the project is not grounds for refund
• You are responsible for all work completed to date
• Consider project needs carefully before signing contracts

11. DISPUTE RESOLUTION

11.1 Good Faith Negotiation

Before pursuing formal dispute resolution:

• Contact us to discuss your concerns
• We will attempt to resolve issues through good-faith negotiation
• Most disputes can be resolved through open communication

11.2 Mediation

If negotiation fails:

• Parties may agree to non-binding mediation
• Mediation costs will be shared equally
• Mediation will be conducted in Denver, Colorado

11.3 Legal Action

• Disputes are governed by Colorado law
• Legal action must be filed in Denver, Colorado
• The prevailing party may recover reasonable attorney fees

12. CHARGEBACKS AND PAYMENT DISPUTES

12.1 Chargeback Policy

• Chargebacks will result in immediate project suspension
• We will provide all documentation to dispute illegitimate chargebacks
• You will be responsible for all chargeback fees and legal costs
• Fraudulent chargebacks may be reported to appropriate authorities

12.2 Payment Disputes

If you dispute a charge:

• Contact us immediately at support@golagodolado.com
• Provide details of the disputed charge
• We will investigate and respond within 5 business days
• Do not initiate chargebacks before allowing us to resolve the issue

13. MODIFICATIONS TO THIS POLICY

13.1 Policy Updates

• We reserve the right to update this Refund Policy at any time
• Material changes will be communicated to active clients
• Updated policy applies to new projects after the effective date
• Existing projects are governed by the policy in effect at contract signing

13.2 Notification of Changes

• Policy updates will be posted on our website
• Active clients will be notified via email
• Continued use of services constitutes acceptance of updated terms

14. EXCEPTIONS AND SPECIAL CASES

Factors we may consider:

• Severity of the issue
• Our ability to remedy the situation
• Good faith efforts by both parties
• Length of business relationship
• Nature of the dispute

16. ACKNOWLEDGMENT

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our Terms of Service and is legally binding.